Who processes your data?
ALTRA TECH L.L.C., based at 5830 E 2nd St, Ste 7000 #26385, Casper, Wyoming 82609, United States, is responsible for processing related to your account, billing and Pagivio’s operation.
When adding client or lead data, you must have the right to use it and send it to the service. You determine how it is used for your business, particularly when publishing or making contact.
Which data, for which purposes?
| Data | Use and legal basis |
|---|---|
| Account ID, name, email and session information | Creating your workspace, authenticating you and retrieving projects: performance of the contract. Authentication uses Supabase; Google is involved if you choose that sign-in method. |
| Briefs, text, editing instructions, photos, business contact details and site versions | Generating, editing, saving, exporting and publishing projects at your request: performance of the contract. |
| Searched business types and cities, public business information, history and favorites | Providing Lead Finder and access to past searches: performance of the contract. Listings may contain professional contact details of individuals. |
| Selected plan, credit balance, transactions, invoices and payment references | Managing purchases, subscriptions and authorized top-ups: performance of the contract; retaining required records: legal obligation. |
| IP addresses, technical events and complaint details | Securing the service, preventing abuse, diagnosing errors and responding to requests: legitimate interest in providing a reliable service and defending the parties’ rights. |
Required fields are necessary for the requested feature. Without an email address and authentication, your personal workspace cannot be created. Personal photos, favorites and additional project information are optional.
Card details are processed by Stripe. Pagivio uses payment references and transaction statuses; the platform does not store your full card number or security code.
Providers and international transfers
Data needed for each operation is processed by the publisher and the providers required for the service:
- Cloudflare : network, security, execution and storage of projects, images and published sites.
- OpenAI : hosting through Sites and text or image generation. Your instructions, relevant project content and images may be transmitted during AI-assisted generation or editing.
- Supabase : account creation, sign-in and authentication management.
- Stripe : payments, subscriptions and automatic top-up authorizations.
- Crisp : support messaging. The service processes technical connection information and the messages, attachments and contact details you share in chat to respond to your request.
- PostHog : activity volume measurement through server events without visitor identity, session replay or persistent identifiers. The project uses PostHog US Cloud, hosted in the United States.
- SerpAPI : searching public business information based on requested criteria, including business type and city.
- Google : sign-in if chosen, public sources consulted and loading certain fonts.
ALTRA TECH L.L.C. is based in the United States. These providers also operate internationally: some processing or data access may occur outside your country and the European Economic Area. European storage does not mean all processing takes place in Europe.
These providers’ information on processing and transfer mechanisms is available here: Cloudflare, OpenAI, Supabase, Stripe, SerpAPI, Crisp, PostHog and Google. You can contact the publisher for details about recipients and safeguards relevant to your request.
A private project, a public site
Your projects and versions are linked to your account. When you click Publish, the selected saved version becomes accessible at its public address, including its photos and contact details.
Further changes stay in your workspace until published again. You can unpublish a site from Pagivio. This does not remove copies or caches already created by visitors, search engines or third-party services.
Before publishing, check your clients’ permissions and remove unnecessary personal data. Avoid sending sensitive data, secrets or passwords in briefs and editing requests.
Sites you create for third parties must have their own legal and privacy information, tailored to the business and the services used.
How long is data stored?
Account information, projects, versions, photos and favorites are retained so you can retrieve your workspace while your account is kept. Cancelling a subscription does not delete the account or projects; published sites stay online until unpublished.
You can request deletion of your account and data. Some billing information, authorization evidence and records needed for disputes may be retained for the legally required period or as needed to defend relevant rights, with use limited to those purposes.
Technical data is retained according to its value for security and diagnostics and the relevant providers’ policies. Unpublishing, deleting an account and cancelling a subscription are separate operations.
Exercise your rights
Depending on applicable law, you can request access, correction, erasure, portability or restricted processing of your data. You may object to certain processing based on legitimate interest and withdraw consent when it is the basis for processing.
Send your request to ALTRA TECH L.L.C., specifying “Pagivio — personal data”, your account email and the right you wish to exercise:
ALTRA TECH L.L.C.5830 E 2nd St, Ste 7000 #26385, Casper, Wyoming 82609, United States
Proportionate identity verification may be requested if there is doubt. You will never be asked for your password to process your request.
You may also contact the relevant data protection authority. In France, you can submit a complaint to the CNIL.